Privacy Policy | Botanico Woolton

1. About us

This privacy policy explains how we collect, use and protect your personal data.

Botanico Woolton Limited is the data controller responsible for your personal data.

We trade as Botanico Woolton and are referred to in this policy as “we”, “us” or “our”.

If you have any questions about this policy or how we use your personal data, please

2. Personal data we collect

We may collect and process the following types of personal data:

- Name

- Contact details (such as email address and telephone number)

- Booking and reservation details

- Payment and transaction information (processed securely via third‑party payment providers – we do not store full card details)

- Marketing preferences

- Communications you send to us (for example via email or contact forms)

- Technical data when you use our website (such as IP address, browser type and device information)

You are not legally required to provide personal data to us, but we may not be able to

provide certain services (such as bookings or enquiries) without it.

3. Special category data

We do not intentionally collect any special category personal data (such as information

about health, religion, ethnicity or political opinions). Please do not provide this

information to us unless it is strictly necessary and requested.

4. How we collect your data

We collect personal data in the following ways:

- When you make a booking or enquiry

- When you contact us by email, phone or via our website

- When you sign up to receive marketing communications

- Automatically, through cookies and similar technologies when you use our website

5. How and why we use your personal data

We use your personal data for the following purposes:

- To manage bookings and reservations

- To communicate with you about your enquiries or bookings

- To take and process payments

- To provide customer service and respond to requests or complaints

- To send marketing communications where you have consented

- To improve our website, services and customer experience

- To comply with legal and regulatory obligations

Our lawful bases for processing personal data include:

- Performance of a contract

- Legitimate interests (such as running and improving our business)

- Consent (for marketing communications)

- Legal obligations

6. Marketing communications

We will only send you marketing communications if:

- You have opted in to receive them, or

- You are an existing customer and we are sending you information about similar services, where permitted by law.

You can opt out of marketing communications at any time by following the unsubscribe

link in our emails or by contacting us directly.

7. Cookies and website usage

Our website uses cookies and similar technologies to help it function properly and to

analyse how visitors use the site.

We may use tools such as Google Analytics to understand website traffic and usage.

This information does not personally identify you.

8. Sharing your personal data

We may share your personal data with trusted third parties where necessary, including:

- IT and website service providers

- Payment processing providers

- Professional advisers (such as accountants or legal advisers)

- Regulators or authorities where legally required

All third parties are required to keep your data secure and to use it only for specified

purposes. We do not sell your personal data.

9. International transfers

We do not routinely transfer your personal data outside the UK. Where this is

necessary, appropriate safeguards will be in place.

10. Data retention

We will only keep your personal data for as long as necessary to fulfil the purposes for

which it was collected, including legal, accounting and regulatory requirements.

When data is no longer required, it will be securely deleted or anonymised.

11. Data security

We have appropriate technical and organisational measures in place to protect your

personal data from loss, misuse, unauthorised access or disclosure.

12. Your rights

Under UK data protection law, you have rights including:

- The right to be informed about how your data is used

- The right to access your personal data

- The right to correct inaccurate or incomplete data

- The right to request deletion of your data

- The right to restrict or object to processing

- The right to data portability

- The right to withdraw consent at any time (where processing is based on consent)

13. Contact details

Botanico Woolton Limited

Trading as: Botanico Woolton

Email: privacy@botanicowoolton.co.uk

Address: Botanico Woolton, Woolton, Liverpool, United Kingdom

14. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in law,

regulation or how we operate. Any updates will be published on this page and will

take effect when posted.

Last updated: 2 February 2026